Study All · NHA CCMA quick referenceClinical Patient Care
Clinical Patient Care
Share of the exam56%
Tables23
Tested facts5
Order and label vocabulary
Term
Meaning
Loading dose
A larger initial dose to reach therapeutic levels quickly
PRN order
Given as needed
National Drug Code
Identifies the product on the label
Concentration
A label stating every 2 mL contains 50 mg tells you the concentration; the dose follows from it (0.75 mg and 5 mL appear as worked answers)
Needle angles and sites
Route
Angle and site facts
Subcutaneous
45 degrees with a 5/8 inch needle; 90 degrees with a 1/2 inch needle; insulin is never aspirated, and aspiration otherwise follows the manufacturer's recommendation
Intramuscular
90 degrees of entry; the vastus lateralis is the site used from birth through adulthood, so it is the standard infant IM site
Z-track
Displace the skin and subcutaneous tissue before injecting and release it afterward to seal an irritating drug in the muscle; the ventrogluteal site is recommended, and the dorsogluteal site is avoided because it lies near the sciatic nerve
Buccal
Placed between the cheek and gum; sublingual goes under the tongue instead
Transdermal
The patch is absorbed into the bloodstream, so the action is systemic, not local
Inhalation
The metered dose inhaler is the named device; a mucous membrane absorbs medication faster than the skin does
Writing and converting doses
Rule
Detail
Leading zero
A dose under one whole unit takes a zero before the decimal point, written 0.5, so the point is not missed
No trailing zero
A whole number is written 5, never 5.0, because a stray mark near the point can change the dose
Rounding
When the next digit is 5 or above, add 1 to the digit being rounded and drop everything after it
Household
3 teaspoons make 1 tablespoon
Temperature
Celsius to Fahrenheit: multiply by 1.8, then add 32
Roman numerals
Written in lowercase in healthcare documentation, so seven is vii
TB testing numbers
Point
Value
Correctly placed intradermal wheal
6 to 10 mm in diameter
Reading window
48 to 72 hours after placement
False positive
A reaction without actual Mycobacterium tuberculosis infection
Two step testing
Used for new admissions to long term care, so a past exposure responds accurately on the second test
Positive TB blood test
Means the person has been infected with tuberculosis
Blood count vocabulary
Term
Meaning
Plasma
About 55 per cent of whole blood; carries fibrinogen, albumin, prothrombin and immunoglobulins
Haematocrit
The percentage of packed red blood cells in a given volume of blood after centrifugation
Leukocytosis
A higher than normal white cell count, often with infection or inflammation
Thrombocytopenia
A platelet count below normal, raising bleeding risk
Red cell indices
Describe average red cell size and haemoglobin content, classifying red blood cell disorders
Neutrophils
Engulf and destroy foreign substances, particularly bacteria
Drug action vocabulary
Term
Meaning
Therapeutic effect
The intended, wanted result of the drug
Idiosyncrasy
An unusual, unpredictable adverse response that is not a true allergy
Depressing action
Slows cellular activity; a stimulating action speeds it up
Palliative use
Relieves symptoms and improves comfort without addressing the underlying disease
Synthetic drug
Produced by chemical synthesis in a laboratory rather than taken from nature
Solid form
Includes tablets, caplets and enteric coated capsules; semisolids are ointments and suppositories
The red probe is rectal only; the blue probe is oral and axillary
Newborn pulse
Roughly 120 to 160 beats per minute, centred around 140
Pulse quality
2+ is a normal pulse, easily felt but fading under moderate pressure; 3+ persists under moderate pressure; 1+ is difficult to feel
Pulse oximetry
Normal is generally 95 per cent or higher
Weight conversion
Kilograms times 2.2 gives pounds, so 68 kg is about 149.6 lb
Blood pressure rules
Point
Detail
Stage 2 hypertension
Systolic 140 mm Hg or higher, or diastolic 90 or higher; Stage 1 systolic is 130 to 139
Standard adult cuff
Fits a 27 to 34 cm arm circumference
Position effect
Diastolic can run up to 5 mm Hg higher sitting than supine, so document the position
Palpatory method
Inflate while palpating the radial pulse until it disappears, then add 30 mm Hg to set the target
Korotkoff Phase I
The first sound heard as the cuff deflates marks the systolic pressure
Artifact patterns
Tracing problem
Cause
Wandering baseline
Poor skin preparation or poor electrode attachment
Jagged, irregular spikes
Muscle movement, such as shivering or talking
Fine, rapid, uniform disturbance
Alternating current interference from nearby powered equipment
Sudden flat line in one lead
A loose or disconnected lead wire
Named rhythms
Rhythm
Recognition
Sinus bradycardia
Normal pathway, adult rate under 60 beats per minute
Sinus tachycardia
Normal pathway, adult rate over 100 beats per minute
Premature atrial contraction
A single early beat with an oddly shaped or extra P wave
Atrial flutter
A sustained atrial rate racing up toward 300 beats per minute
Emergency responses
Situation
Response
Too much insulin, shaky and confused
Blood glucose has dropped too low; the diabetic emergencies are insulin shock and diabetic ketoacidosis
Suspected sprain or fracture
Treat it as a fracture until the provider diagnoses it
Blow to the head with confusion
Think concussion; imaging may be needed for fracture or bleeding
Asthma attack
Sit the patient comfortably, give the short acting inhaler, monitor vitals
About to faint
Have the patient sit down or lie on their back right away
After a faint
Position on the back and check the airway and pulse
Nosebleed
Pinch the nostrils; do not tilt the head far back
Shock
Call 911, check responsiveness, start CPR if needed
Autoclave numbers
Point
Value
Temperature
250 to 255 degrees Fahrenheit, possible because pressure lets steam exceed boiling
Drying time
At least 15 minutes before wrapped packs are handled, or a damp wrapper wicks in contamination
Opening the door
Gauge at zero, stand back, open about a quarter inch, put on heat resistant gloves
Hinged instruments
Wrapped in the open position so steam reaches the inner jaw surfaces
Wrap material
Permeable to steam but impervious to contaminants
Shelf life
No fixed time; sterility depends on packaging quality, storage and handling
Instruments and closure
Item
Role
Haemostat forceps
Grasping and clamping instruments that grip a vessel and hold it closed
Senn retractor
Retracts a small incision or secures a skin edge for suturing
Absorbable suture
Dissolves during healing, chosen for deep wounds where removal would be difficult
Suture sizing
Smaller strands get aught sizes such as 3-0 or 4-0, more zeros meaning finer; larger strands are numbered above 0
Needle point
Depends on the tissue area and the depth and width of suture needed
Tissue adhesive
Eliminates the follow up visit to remove sutures
Topical silver nitrate
Stops oozing bleeding that continues after pressure
Waves and normal durations
Feature
Meaning and value
P wave
The first deflection, atrial depolarisation, normally 0.08 to 0.11 seconds
PR interval
Start of atrial contraction to start of ventricular contraction, normally 0.12 to 0.20 seconds; beyond 0.20 is a first degree AV block
QRS complex
Ventricular depolarisation, large because of the ventricles' greater muscle mass, normally 0.06 to 0.11 seconds
ST segment
The quiet stretch between the end of the QRS and the start of the T wave
T wave
The ventricles returning to their resting electrical state
Atrial repolarisation
Occurs at the same time as the QRS and is obscured by it
The three degrees of heart block
Degree
Picture
First degree
A simple slowing of conduction, often symptomless and often untreated
Second degree
Conduction intermittently slowed or blocked; a pacemaker may be needed
Third degree
Impulses never reach the ventricles; life threatening
Choosing a monitor
Device
Window
Holter monitor
Continuous recording for roughly 24 to 48 hours of ordinary activity
Cardiac event recorder
Worn up to about a month; the patient activates it when symptoms occur
Implantable loop recorder
Under the skin, monitoring for years, for very infrequent events
Order and name vocabulary
Term
Meaning
Stat order
An immediate, one time dose
Routine order
Repeats at a set interval until cancelled
Generic name
Assigned by the USAN Council and shared by every manufacturer
Lot number
Identifies the manufacturing batch, which is what a recall traces
Peak
The drug's greatest effective concentration in the blood
Ointment
A semisolid form, with pastes and creams
Elixir
A sweetened solution in which the drug is fully dissolved
Route facts
Route or site
Detail
Parenteral
The injection routes: intradermal, subcutaneous and intramuscular; useful for gastrointestinal distress or an unconscious patient
Subcutaneous sites
The anterior thigh, the abdomen, and the outer posterior upper arm; enoxaparin and heparin are given here
Deltoid
The triangular muscle near the shoulder and upper arm
Vaginal suppository
The patient remains lying down afterward so gravity does not pull the medication out
Nasal medication
The patient blows the nose first, then sits upright
Ear
Flushing the canal to remove impacted cerumen is irrigation; drops are otic instillation
Venipuncture numbers
Point
Value
Routine adult needle
21 gauge; a 22 gauge suits a small or fragile vein, and a higher gauge number means a smaller lumen
Tourniquet
3 to 4 inches above the elbow, on for no longer than 1 minute
Antiseptic
70 per cent isopropyl alcohol, left on the skin for 30 to 60 seconds
Insertion angle
15 degrees, shallow enough not to pass through the vein's back wall
Vein order
Median cubital first, then cephalic; the basilic is last because nerves run close to it, and both arms' median areas are tried before any alternative site
The regulatory frame
Point
Detail
CLIA tiers
Waived, moderate complexity, and high complexity
Inspections
Moderate and high complexity laboratories are inspected every 2 years
Testing phases
Preanalytic before testing, analytic during, postanalytic for reporting and follow up
Provider performed microscopy
A small CLIA category the provider personally performs, such as a direct wet mount
Incubator
Temperature checked daily
24 hour time
8 p.m. is written 2000
Eye instruments and cutoffs
Item
Detail
Ophthalmoscope
Views the internal eye structures through the pupil
Slit lamp biomicroscope
Bright narrow light plus magnification for the anterior segment
Snellen screening
Contacts stay in; it is a gross vision screening, and correction is simply documented
Near vision card
Held about 14 to 16 inches from the face
Ishihara test
Reading 10 or more of the 14 plates is normal colour vision
Device vocabulary
Device
What it does
Brace
Stabilises and protects a joint while still allowing some movement
Immobiliser
Keeps a joint completely still
Cast
Rigid, non removable fiberglass or plastic immobilisation
Splint
A strip of rigid material secured to immobilise an area
Ankle boot
Rigid but removable protection for the ankle and lower leg
Numbers across the life span
Point
Value
Prenatal visits
Every 2 weeks after 28 weeks until 36 weeks, then weekly until delivery
Fetal heart tones
Heard by handheld Doppler between 9 and 12 weeks of gestation
Gestational glucose test
Between weeks 24 and 28 of pregnancy
Copper IUD
Approved 10 years, supported up to about 12
First year growth
Weight about triples and length increases about 50 per cent
Well child visits
1, 2, 4, 6, 9, 12, 15 and 18 months, and at 2 years
Study All · NHA CCMA quick referenceFoundational Knowledge and Basic Science
Foundational Knowledge and Basic Science
Share of the exam10%
Tables4
Tested facts0
Word part rules
Rule
Detail
Combining vowel
A letter, most often o, inserted to join a word root to a suffix or to another root; required when the suffix begins with a consonant
Prefixes hypo- and hyper-
Indicate the speed or level of something, below or above normal
Suffixes
May indicate a pathologic condition, a disease process affecting a structure
Plural of -is
Drop the -is and add -es, so diagnosis becomes diagnoses
Plural of -um
Drop the -um and add -a, so bacterium becomes bacteria
Acronym
A shortened term pronounced as a word; an ordinary abbreviation is spoken letter by letter
Classification vocabulary
Term
Meaning
Binomial nomenclature
Genus then species, the genus capitalised and both italicised or underlined
Binary fission
How bacteria multiply: one cell splits into two identical daughter cells
Cell wall types
Gram positive, gram negative, and acid fast
Spirochete
A tightly coiled spiral shaped bacterium
Endospores
Tough internal structures that survive heat, drying and starvation
Anaerobe
A bacterium that dies in the presence of oxygen
Chlamydia
Require host cells for growth and were once considered viruses
Rickettsia
Tiny gram negative bacteria transmitted by blood sucking arthropods
Pathogen matches
Organism or test
Association
Borrelia burgdorferi
The spirochete of Lyme disease, tick bites and a bull's eye rash
Helicobacter pylori
Spiral bacterium behind most gastric and duodenal ulcers, detectable by serologic IgG testing
Influenza A
The only influenza type known to cause pandemics
Respiratory syncytial virus
Leading cause of bronchiolitis and pneumonia in infants; a CLIA waived rapid test runs on a nasopharyngeal swab
Acid fast stain
The identification protocol for Mycobacterium species
Beta haemolysis
Complete clearing around throat culture colonies suggests a toxin producing organism such as group A strep, pending confirmation
The -ologies and the journey
Term
Meaning
Pharmacology
The broad study of the properties, actions and uses of drugs
Pharmacokinetics
Absorption, distribution, metabolism, and excretion
Metabolism
Happens mainly in the liver, where enzymes chemically change the drug
Excretion
The kidneys eliminate metabolites in urine; the large intestine eliminates undigested drug in stool
Blood brain barrier
Selective; only fat soluble medications reach the brain
Biologic half life
The time for the body to clear half of a dose
Study All · NHA CCMA quick referenceAnatomy and Physiology
Anatomy and Physiology
Share of the exam5%
Tables3
Tested facts0
System facts
System
The facts
Renal
Filtration at the Bowman capsule and glomerulus; the kidneys produce erythropoietin and assist vitamin D synthesis
Gastrointestinal
Small intestine: duodenum, jejunum, ileum in order; the gallbladder stores and concentrates bile; peptic ulcer is associated with Helicobacter pylori
Respiratory
External respiration is oxygen into the alveoli and across into the capillaries while carbon dioxide moves the other way; the diaphragm is the primary muscle
Skeletal and nervous
The axial skeleton is the skull, spine and ribs; the median nerve is compressed in carpal tunnel syndrome
Endocrine and immune
Type 1 diabetes is a total lack of insulin production requiring injections; cell-mediated immunity handles intracellular pathogens such as viruses
Structures worth naming
Structure
The fact
Eye's middle layer
Houses the choroid, iris and ciliary body; the outer layer is sclera and cornea, the inner the retina
Ossicles
Malleus, incus and stapes, the middle ear bones passing vibration inward
Hyperopia
Farsightedness: light focuses behind the retina, blurring near objects
Frontal lobe
Personality, intelligence and concentration
Meninges
Dura mater, arachnoid mater and pia mater protecting brain and cord
Sympathetic system
Fight or flight: faster heart, higher glucose and pressure, wider bronchioles
System facts the exam names
Point
Detail
Ventricles
The heart's lower chambers; the atria sit above and the septum divides the sides
Coronary arteries
The first branches off the ascending aorta
Lung lobes
The right lung has three lobes, the left two, making room for the heart
COPD
Emphysema and chronic bronchitis together, mainly from smoking
Pituitary
The master gland because it controls the secretions of other endocrine glands
Thyroid
Produces T3, T4 and calcitonin, driven by pituitary TSH
Pancreatic islets
Produce insulin and glucagon, regulating blood glucose
Study All · NHA CCMA quick referencePatient Care Coordination and Education
Patient Care Coordination and Education
Share of the exam8%
Tables4
Tested facts1
Diets with a purpose
Diet or rule
Detail
Ketogenic
Very low carbohydrate, high fat, adequate protein; used for some patients with epilepsy
DASH
Reduces blood pressure and LDL and triglyceride levels
Gluten free
Manages celiac disease
Create Your Plate
Half the plate goes to nonstarchy vegetables first
Sodium ceiling
Fewer than 2300 mg per day for anyone 14 or older
Cancer patients
6 to 8 smaller meals a day instead of 3
Paediatric cutoffs
Point
Value
Growth versus development
Weight and height are growth; motor and language progress is development
Failure to thrive
Weight consistently below the third percentile
Obesity
BMI for age at or above the 95th percentile; overweight is 85th to 94th
Blood pressure checks
Begin at age 3
Urgent fever
101 degrees Fahrenheit or higher in a child under 2 is seen right away
Brain growth
About 50 per cent complete by age 1 and 90 per cent by age 6
Normal aging changes
System
Change
Kidney
Loses about 20 per cent of its mass, with fewer functional nephrons and more dilute urine
Heart
Myocardial cells enlarge and maximum output declines, while resting output holds
Skin
Vitamin D synthesis declines; skin becomes dry, thin and less elastic
Hearing
High pitched sound is hardest to hear, so raising your volume, which raises pitch, does not help
Endocrine
Type 2 diabetes mellitus is the most common endocrine disorder of older adults
Devices and exercise words
Term
Meaning
Passive range of motion
The provider moves the joint while the patient's muscles stay relaxed
Isometric exercise
Muscle tension against a fixed surface with no joint movement
Non weight bearing
The affected limb carries no weight at all
Quad cane
Four tips give a wider base of support than a single tipped cane
Hemi walker
A one hand walker for a patient who can use only one arm
Study All · NHA CCMA quick referenceAdministrative Assisting
Administrative Assisting
Share of the exam8%
Tables3
Tested facts0
Insurance vocabulary
Term
Meaning
Deductible
A set dollar amount the policyholder pays before the insurer starts paying
Clean claim
Submitted without any errors
Claim processing time
Typically 3 to 10 working days
Denial sources
Technical errors and insurance policy coverage issues
EPO
Members are not required to choose a primary care provider
Named details
Medicare Part B, claim form Block 21, and scanning both sides of the insurance card
Plans and programs
Plan
Signature features
HMO
Requires a chosen primary care provider, refuses out of network care, offers low premiums
PPO
Out of network allowed at higher cost; the patient typically owes 20 to 25 per cent of the allowed charge
Medicare Part B
Ambulatory and professional services; pays 80 per cent of the allowed amount after the deductible, priced by the resource based relative value scale
Medicaid
Payer of last resort: it pays only after all other applicable coverage has been billed
TRICARE
Uniformed service members, retirees and their dependents
CHAMPVA
Families of veterans permanently and totally disabled or killed by a service connected condition, when not TRICARE eligible
Record vocabulary
Term
Meaning
EHR
Spans multiple organisations under shared interoperability standards
EMR
Limited to a single healthcare organisation
PHR
Managed and shared under the patient's own control
SOAP
Subjective, Objective, Assessment, Plan
Ownership
The provider or facility that created the record owns it; the patient has a right of access
Medicare Advantage retention
Records kept at least 10 years
Study All · NHA CCMA quick referenceCommunication and Customer Service
Communication and Customer Service
Share of the exam8%
Tables2
Tested facts0
Telephone benchmarks
Rule
Standard
Answering
By the third ring, identifying the facility name first, then yourself
Caller's name
Use it at least three times during the conversation
Hold and transfer
Ask the caller's permission first, and check back about once per minute
Emergency call
Routed immediately to the provider; unauthorised staff never give advice
STAT report
The physician wants the results immediately
Message pads
Handwritten message pads are kept for the statute of limitations period
The space zones
Zone
Distance
Intimate or personal
Contact to about 18 inches, the range of hands on tasks like cuff fitting
Casual personal
About 18 inches to 4 feet
Social business
About 4 to 12 feet, a seated intake conversation
Public
Beyond 12 feet
Study All · NHA CCMA quick referenceMedical Law and Ethics
Medical Law and Ethics
Share of the exam5%
Tables3
Tested facts0
Liability vocabulary
Term
Meaning
Dereliction
The professional breached the duty of care owed to the patient
Misfeasance
Performing an act improperly
Respondeat superior
The employer is answerable for an employee's acts
Tail coverage
Extends a claims-made policy after it ends
Good Samaritan condition
The bystander was not paid for the care given at the scene
Arbitration
Settles a disagreement without civil litigation; breach of contract is the named alternative claim
The feasance family and friends
Term
Meaning
Malfeasance
Performing an act that was unlawful to begin with
Nonfeasance
Failing to act at all despite a legal duty; a negligent, unintentional tort
False imprisonment
An intentional tort, a wrongful act committed on purpose
Affirmative defense
Raises new facts to reduce or defeat liability; contributory negligence, comparative negligence and assumption of risk are its sub types
Substantive versus procedural law
Substantive defines legal rights and duties; procedural sets the steps for pursuing a case
Consent and contract vocabulary
Term
Meaning
Implied consent
Agreement signalled through conduct, such as holding out an arm for a blood draw
Expressed consent
Agreement stated verbally or in writing
Contract elements
Offer, acceptance, consideration, legal subject matter, and competency and capacity
Registration
Entry of a person's name into an official registry
Certification
A voluntary process showing predetermined criteria were met
Probation
A board disciplinary action on a licence, short of revocation, with suspension, surrender and reprimand
Sources this sheet is checked against
Kinn's The Medical Assistant, 15th Edition (Elsevier), clinical procedures, with Phlebotomy Essentials, 8th Edition (Wolters Kluwer) for specimen handling and 12-Lead ECG: The Art of Interpretation (Jones & Bartlett) for the ECG
Kinn's The Medical Assistant, 15th Edition (Elsevier), pharmacology and medication administration
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 30, medication administration
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 29, dosage calculation
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 30 and 33
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 47, urinalysis
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 49, haematology
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 46 and 48
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 28, pharmacology basics
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 31, 32, 40 to 43
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 20, vital signs
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 20, blood pressure
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 26, electrocardiography
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 26, with 12-Lead ECG: The Art of Interpretation (Jones & Bartlett), Chapters 5 to 7
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 27, emergencies
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 19, infection control
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 24, sterilisation
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 24 and 25, minor surgery
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 25, wound care
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 21, patient assessment
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 26, cardiac anatomy
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 26, with 12-Lead ECG: The Art of Interpretation (Jones & Bartlett), Chapters 4 and 6
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 26, dysrhythmias and monitoring
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 28 and 29, pharmacology
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 30, preparing injections
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 30, administration technique
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 24 and 25, surgical assisting
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 27, emergency preparedness
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 48, with Phlebotomy Essentials, 8th Edition (Wolters Kluwer), Chapters 7 and 8
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 48, with Phlebotomy Essentials, 8th Edition (Wolters Kluwer), Chapter 8
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 49, immunohaematology and chemistry
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 19 and 46, laboratory regulation
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 44 and 47, urine collection
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 31, eye testing
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 35 and 36, rehabilitation
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 37 to 39, specialty testing
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 43 to 45, life span care
Kinn's The Medical Assistant, 15th Edition (Elsevier), medical terminology and laboratory science
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 18, medical terminology
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 50, microbiology
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 50, serology and identification
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 28, pharmacology foundations
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 29 and 46, laboratory foundations
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 18, body organisation
Kinn's The Medical Assistant, 15th Edition (Elsevier), anatomy and physiology
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 31 and 37, sensory and nervous systems
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 39 to 41, cardiopulmonary and endocrine
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 32 to 35, 42 and 43
Kinn's The Medical Assistant, 15th Edition (Elsevier), patient education and coordination
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 22, patient coaching
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 23, nutrition
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 44, paediatric coaching
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 37 and 45, older adults
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 36, mobility coaching
Kinn's The Medical Assistant, 15th Edition (Elsevier), administrative procedures
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 12, health insurance
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 15, claims
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 9, scheduling
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 10, health records
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 11 and 16, office management
Kinn's The Medical Assistant, 15th Edition (Elsevier), communication
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 8, telephone technique
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 7 and 8, written communication
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 2, communication theory
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapters 1 and 2, professionalism
Kinn's The Medical Assistant, 15th Edition (Elsevier), law and ethics
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 3, law for the medical office
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 4, privacy law
Kinn's The Medical Assistant, 15th Edition (Elsevier), Chapter 3, consent and credentialing
